FAQ

Frequently Asked Questions (FAQ)

1. Where is www.mokhomeware.com based?

www.mokhomeware.com is a home brand from Malaysia. Our products are designed with comfort, style, and quality in mind.

2. Do you ship across Malaysia?

Yes! We deliver to most areas within Malaysia (West & East). Shipping fees and delivery times will be calculated at checkout.

3. How long does delivery take?

West Malaysia: 3–7 working days

East Malaysia: 7–14 working days

Pre-order or large furniture items may take longer.

4. Do you ship internationally?

Currently, we focus on Malaysia. Stay tuned as we expand to more countries soon.

5. What payment methods do you accept?

We support:

FPX Online Banking

Credit / Debit Cards (Visa, Mastercard)

E-Wallets (GrabPay, Touch 'n Go, Boost)

6. Can I return or exchange an item?

Yes, within 7 days of receiving your order if:

The item is damaged upon delivery

You received the wrong product

For hygiene and custom-made products, returns are not accepted.

7. How do I request a return?

Please contact our Customer Service via email at support@www.mokhomeware.com with your order number and reason.

8. Do your products come with warranty?

Yes, selected furniture items come with a 1-year limited warranty. Please check the product page for details.

9. How can I contact www.mokhomeware.com?

Email: support@www.mokhomeware.com

Call/WhatsApp: +60 11-2854 0062

Or fill out the form on our Contact Us page

10. Where can I follow www.mokhomeware.com for updates?

Instagram:

Facebook:

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